Complainant Management System
It's Time to Automate Your Complaint Management System

Improve your customer relationships by better managing your customer complaint process.

Complaints can be a vital indicator of product quality and potential product recall issues. Quality managers and their teams use complaint management to report customer complaints, respond to those complaints directly, investigate the complaints within the organization, and analyze how these quality issues can be avoided in the future.

Ijona's complaint management system is highly flexible and integrate with your quality management system. Additionally, no matter your industry, our solutions automate and centralize your compliants intake process, so you're more efficient at handling and correcting customer issues to improve product quality and your brand reputation.

Highlights
  • Streamline complaint management operations and reduce costs by improving response and closure times.
  • Implement a global approach to complaint handling with multi-site usage, multilingual capabilities, regional reporting requirements and unlimited security levels.
  • Protect brand reputation and increase customer satisfaction by ensuring that complaints are investigated and responded to in a timely manner.
  • Automate the process of assigning complaints and related investigations based on manufacturing location and product type.

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